Effective Date: [21-Sept-2016]
Last Updated: [05-July-2026]

1. Purpose

Yoan One Solutions LLC ("Yoan One," "we," "us," or "our") respects individual communication preferences and is committed to conducting marketing and business communications responsibly and in accordance with applicable privacy, direct-marketing, telemarketing, and electronic-communications requirements.

This Do Not Contact ("DNC") & Marketing Preferences Policy explains how individuals may request that Yoan One stop or limit marketing communications and how such requests are managed.

2. Scope

This Policy applies, where applicable, to marketing and promotional communications sent or made by or on behalf of Yoan One through channels such as:

• Telephone calls

• Business email

• Marketing email

• SMS or text messaging, if used

• Other electronic communications

• Campaign-related outreach

It also applies to applicable communications performed by authorized service providers or partners acting on Yoan One's behalf.

This Policy does not necessarily apply to transactional, operational, legal, security, or service-related communications that are necessary to maintain a business relationship or fulfill legal or contractual obligations.

3. Our Commitment

Yoan One seeks to:

• Respect valid opt-out and Do Not Contact requests

• Maintain appropriate suppression records

• Screen applicable marketing activities against relevant suppression information

• Follow applicable national, state, and international marketing rules

• Maintain appropriate records of communication preferences

• Train relevant personnel on DNC and marketing-preference requirements

• Require applicable third parties acting on our behalf to respect relevant restrictions

4. How to Request Do Not Contact

Individuals may ask Yoan One to stop marketing communications at any time.

Requests may be submitted through applicable methods such as:

Email: privacy@yoanone.com
General Contact: info@yoanone.com
Phone: +1 914-268-4250
Unsubscribe Link: Where provided in a marketing email
Website Privacy Request Form: [Insert URL, if available]

A person receiving a telephone marketing call may also communicate their request directly to the representative making the call.

Individuals do not need to purchase a product or service in order for a valid Do Not Contact request to be honored.

5. Telephone Do Not Call Requests

Where applicable telemarketing laws apply, individuals may request that Yoan One no longer make marketing calls to a particular telephone number.

When a valid entity-specific Do Not Call request is received, Yoan One seeks to:

• Record the request

• Add the applicable telephone number to the relevant internal suppression list

• Prevent future covered marketing calls to that number

• Retain sufficient information to continue honoring the request

Applicable requests are processed as soon as reasonably practicable and within applicable legal timelines.

Where United States FCC requirements apply, entity-specific telephone Do Not Call requests will be honored within the legally required period and maintained for the applicable retention period.

6. National and State Do Not Call Requirements

Where applicable to a campaign or communication, Yoan One seeks to comply with relevant National and State Do Not Call requirements.

This may include:

• Screening eligible calling lists against applicable Do Not Call registries

• Applying legally required exemptions only where appropriate

• Maintaining entity-specific suppression lists

• Following applicable registration and access requirements

• Updating applicable suppression information at required intervals

A person's direct request to Yoan One not to receive further marketing calls will be respected even where another legal basis or exemption might otherwise permit the communication, subject to applicable law.

7. Email Unsubscribe Requests

Marketing emails sent by Yoan One should provide an appropriate method for recipients to unsubscribe where required.

When a valid email opt-out request is received, the relevant email address is added to an appropriate suppression mechanism to prevent future marketing messages covered by the request.

An unsubscribe request does not necessarily require Yoan One to delete all information relating to the individual.

Limited information may be retained to:

• Record the preference

• Prevent future marketing

• Demonstrate compliance

• Meet legal or contractual requirements

8. B2B Marketing Preferences

Yoan One primarily provides business-to-business services and may communicate with business professionals regarding products, services, content, events, or other business-related matters where permitted by applicable law.

The fact that information relates to an individual's professional or business role does not prevent that individual from exercising applicable marketing rights.

Where an individual objects to direct marketing, withdraws applicable consent, or requests not to receive further communications, Yoan One takes appropriate steps to respect the request.

9. Suppression Lists

Yoan One may maintain internal suppression lists containing limited information necessary to prevent future marketing communications.

Suppression information may include, where appropriate:

• Email address

• Telephone number

• Name

• Company

• Communication channel

• Date of request

• Source of request

• Applicable campaign or client

• Reason or preference type

Suppression information is used for compliance and preference management rather than for further marketing.

New or updated marketing lists may be screened against applicable suppression information before campaign activity.

10. Client-Specific Suppression Lists

Where Yoan One conducts marketing or lead-generation activities on behalf of a client, the client may provide:

• Do Not Contact lists

• Existing-customer suppression lists

• Competitor lists

• Account exclusions

• Email suppression lists

• Telephone suppression lists

• Other campaign-specific exclusions

Yoan One seeks to apply valid client-provided suppression requirements to the applicable campaign in accordance with contractual and operational instructions.

Such lists should be used only for their intended compliance or campaign-exclusion purpose.

11. Campaign-Level Suppression

Depending on campaign requirements, Yoan One may apply suppression at one or more levels, including:

• Individual

• Email address

• Telephone number

• Company

• Account

• Domain

• Client

• Campaign

• Channel

The appropriate suppression method depends on the nature of the request and applicable campaign requirements.

12. Third-Party and Partner Responsibilities

Where an authorized service provider or partner communicates on behalf of Yoan One, appropriate contractual or operational requirements may require that party to:

• Honor applicable DNC requests

• Maintain required suppression information

• Promptly communicate applicable opt-out requests

• Follow campaign-specific exclusions

• Comply with relevant privacy and marketing requirements

Yoan One may perform appropriate oversight based on the nature and risk of the relationship.

13. Consent Withdrawal

Where marketing is based on consent, an individual may withdraw that consent at any time.

Following a valid withdrawal, Yoan One will take appropriate steps to stop the relevant consent-based marketing activity.

Withdrawal of consent does not affect processing that lawfully occurred before the withdrawal.

A limited suppression record may be retained so that the withdrawal continues to be respected.

14. Objection to Direct Marketing

Where applicable data protection law provides a right to object to direct marketing, individuals may exercise that right at any time.

Upon receipt of a valid objection, Yoan One will cease the relevant direct-marketing processing as required.

Where appropriate, sufficient information may be retained on a suppression list to ensure that the individual's objection is not unintentionally overridden through the later acquisition or import of new marketing data.

15. Re-Sourcing of Suppressed Information

Yoan One may obtain business information from multiple sources.

Where an individual has previously exercised a valid Do Not Contact or marketing objection, applicable suppression controls should be used to help prevent the individual from being reintroduced into relevant marketing campaigns merely because the same information is later obtained from another source.

Suppression records therefore may be retained even where other personal information is deleted.

16. Request Processing

Do Not Contact and opt-out requests should be:

1. Identified;

2. Recorded;

3. Routed to the appropriate system or responsible team;

4. Applied to relevant campaign or communication systems;

5. Retained as appropriate for compliance purposes.

Yoan One seeks to implement valid requests without undue delay and within legally required time periods.

Applicable telephone Do Not Call requests subject to U.S. FCC rules will be processed within the maximum period permitted by applicable law.

17. Record Retention

Yoan One retains DNC and suppression information for as long as reasonably necessary to:

• Honor communication preferences

• Demonstrate compliance

• Meet applicable legal obligations

• Meet contractual requirements

• Prevent inadvertent re-contact

Where applicable U.S. telephone rules prescribe a specific retention period, Yoan One follows the legally required retention period.

Other suppression records may be maintained for longer where necessary and permitted to continue honoring an individual's marketing preference.

18. National DNC Registry Screening

Where the U.S. National Do Not Call Registry applies to a marketing activity, applicable calling lists will be screened against a sufficiently current version of the Registry as required by applicable rules.

Applicable teams and service providers should not knowingly make covered marketing calls to numbers appearing on relevant DNC lists unless a lawful exception applies.

A direct entity-specific Do Not Call request should take precedence over an otherwise applicable established-business-relationship exception where required by law.

19. Communication Identification

Where required for marketing communications, Yoan One seeks to clearly identify:

• Yoan One or the applicable client on whose behalf communication is made

• The purpose or nature of the communication

• Appropriate contact information

• Applicable opt-out or DNC mechanism

Representatives should not misrepresent the identity of the organization on whose behalf a marketing communication is made.

20. No Interference With Opt-Out Rights

Yoan One does not intend to interfere with or unnecessarily burden the exercise of a valid Do Not Contact request.

Individuals should not be required to:

• Purchase a service

• Listen to additional marketing material

• Provide unnecessary personal information

• Pay a fee

in order to exercise an applicable marketing opt-out.

Reasonable information may be requested where necessary to identify the appropriate record or communication channel.

21. Data Accuracy and Reassigned Contact Information

Yoan One seeks to maintain accurate contact and suppression information where reasonably practicable.

Where we become aware that contact information has materially changed, been reassigned, or is no longer associated with the intended individual, appropriate updates may be made to prevent unintended marketing contact.

22. Employee Training

Personnel involved in telemarketing, email marketing, campaign management, lead generation, data processing, quality assurance, or other relevant activities should receive appropriate awareness or training regarding:

• DNC requirements

• Marketing objections

• Consent withdrawal

• Suppression handling

• Client-specific exclusions

• Escalation procedures

Employees are expected to follow applicable internal procedures and campaign requirements.

23. Monitoring and Quality Assurance

Yoan One may conduct appropriate reviews of marketing and campaign processes to support compliance with this Policy.

Controls may include:

• Suppression checks

• Campaign QA

• List-validation controls

• Periodic review of opt-out processing

• Investigation of complaints

• Corrective actions where necessary

Where a failure or processing error is identified, reasonable steps should be taken to correct the issue and reduce the likelihood of recurrence.

24. Complaints and Escalation

If you believe you received a marketing communication after submitting a valid Do Not Contact request, please contact:

privacy@yoanone.com

Please provide sufficient information to allow us to investigate, such as the relevant:

• Email address

• Telephone number

• Approximate date of communication

• Communication type

We will review the matter and take appropriate corrective action where necessary.

25. Relationship With Other Policies

This Policy should be read together with Yoan One's:

• Privacy Policy

• GDPR & Data Protection Policy

• California Privacy Notice

• Cookie Policy

• Terms of Use

• Terms of Service

Where applicable law provides additional or stronger rights, applicable legal requirements will take precedence.

26. Policy Updates

We may update this Policy periodically to reflect changes in:

• Applicable law

• Regulatory guidance

• Marketing practices

• Technology

• Internal processes

• Client requirements

The "Last Updated" date at the beginning of this Policy identifies the most recent revision.

27. Contact Us

For Do Not Contact, unsubscribe, marketing-preference, or privacy questions, please contact:

Yoan One Solutions LLC
333 Park View Avenue
Yonkers, NY 10710
United States

Privacy Email: privacy@yoanone.com
General Email: info@yoanone.com
Phone: +1 914-268-4250